Returns & Exchanges

Starlight Jewelry · Customer Care

Returns & Exchanges

Return & Refund Policy

We want you to love your Starlight pieces. If you have a return or exchange request, please contact us at info@starlightfinejewelry.com within 30 days of delivery.

01

U.S. Orders

U.S. orders are eligible for 30-day returns and exchanges. For eligible U.S. returns and exchanges, Starlight provides complimentary return shipping.

To start a return or exchange, please contact us with your order number. Once your request is approved, we will provide the next steps and, when applicable, a prepaid return label.

Items must be unused, unworn, and returned in their original condition with all tags and packaging included. Starlight reserves the right to determine whether a returned item is in acceptable condition.

02

Refunds

Once we receive and inspect your return, refunds will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.

03

International Orders

For orders outside the U.S., please contact us about return or exchange requests before sending any item back. Our team will review your request and guide you through the next steps.

04

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll help resolve it as quickly as possible.

05

Please Note

Personalized or customized items are not eligible for return or refund.

Items purchased with store credit, final sale items, and gift cards are not eligible for return.